Marashlian & Donahue, LLC, The CommLaw Group, is pleased to announce that it has been honored by ACQ Law Awards 2013 as the “Best Communications Law Firm” and “Leading Customer Service Law Firm” in the United States. These awards follow the firm’s recognition by ACQ Global Awards as the “Leading Customer Service Law Firm” in the United States in June 2013.
Since 2008, the ACQ Law Awards have been celebrating achievement, innovation and brilliance in their annual awards. Boasting a legitimately independent nomination process, ACQ award winners are chosen by the industry itself. Each year, ACQ seeks industry assistance in recognising leaders, eminent individuals, exemplary teams and distinguished firms.
The legal marketplace is changing quickly, with greater external pressure and competition, so ACQ is keen to see if firms are showing any signs of complacency. The poll was not only designed to reflect actual performance in any particular area of expertise, it was also aimed to reflect direct market share based on a number of criteria and voters were encouraged to base their decisions on addressing expertise, responsiveness, understanding of a business and its needs, cost-effectiveness, civility, customer service, reliability, experience and knowledge, integrity, firm capabilities, transaction performance and even law firms they’ve worked with on other matters and within practice areas beyond those they were asked to comment on. In that sense, this poll should be considered a reflection of how professionals view any legal practice, individual or related sector supplier in terms of overall quality of service.
The CommLaw Group and its consultancy affiliate, The Commpliance Group, are led by founder and managing partner, Jonathan S. Marashlian, a nationally-recognized expert in the areas of communications taxes, regulatory fees, regulatory litigation, audits and defense. In addition to the “Best Communications Law Firm” and two “Leading Customer Service Law Firm” ACQ Awards, The CommLaw Group was awarded two 2013 Client Choice Awards by Lexology / International Law Office; named overall winner in the Telecommunications Law – USA category.
In 2005, anticipating the seismic shift in the market for effective, yet affordable legal services, the firm set out to engineer its one-of-a-kind, “Full Spectrum” professional services business model. The ground-breaking processes developed by the firm enable it to provide value-driven, high-quality professional services that deliver business-savvy solutions for reasonable, predictable, task appropriate costs; all provided with the customer-friendly approach that has become the firms’ hallmark characteristic.
The CommLaw Group’s professional services rates, flexible billing arrangements, and compensation system are all structured to promote stability and accommodate growth. The firm works hard to avoid sticker shock through proactive and candid communications with its clients and by ensuring its clients’ objectives are properly aligned with their budgetary expectations, and vice versa, prior to embarking on projects. And in a world in which “customer service” is considered a relic, The CommLaw Group turns back the clock by pushing its attorneys and consulting professionals to continually expand and deepen not only their professional services skills, but their client servicing skills, as well.
Jonathan Marashlian is humbled by his firm’s recognition by these outstanding organizations. With regard to the most recent awards, Marashlian said, “On behalf of The CommLaw Group and The Commpliance Group, we would like to express our gratitude and to say, ‘Thank You’ to our clients, colleagues and peers. The honors and recognitions bestowed by ACQ would not be possible without your support and enthusiasm for our unique brand of professional services. To be named ‘Best Communications Law Firm in the United States’ is a tremendous honor, one we will work hard to live up to in order to maintain such distinction in future years. Our receipt of the second Leading Customer Service Law Firm of the Year award is further testament to the fact that our clients really do notice and genuinely appreciate our efforts to put the ‘Service’ back into ‘Customer Service.’”
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