The CommLaw Group and The Commpliance Group Deliver the Full Spectrum of Professional Services to Telecom Providers in the New Economy
The economic reality emerging from the “Great Recession” is forcing industries across the United States to closely examine their cost structures and business as usual practices. Perhaps no industry segment is more familiar with this struggle than the telecommunications industry, having experienced two collapsing bubbles in the span of under a decade. The self-examination process includes taking a hard look at how businesses are using outside counsel and who they use to provide professional services.
Skilled attorneys will always be in demand, yet skill alone is no longer the only factor in selecting an attorney or law firm (or even a consulting services firm). In the new economic reality of a post-recession world, professional services firms must have richly talented professionals who also understand how each discrete matter fits within their clients’ overall business objectives, unique budgetary constraints and distinct personalities. In other words, a professional service firm’s attitude towards its clients and their issues is as vital as the skills of its individual professionals.
Unfortunately, attitude is often overlooked because it is difficult to measure, particularly at the outset of an engagement. Clients want to know that their attorneys will devote their energies to positively managing the clients’ legal matters, without throwing endless resources at minor issues. To balance these objectives, firms must have the right attitude to recognize and discuss with the client how best to tackle each unique issue, considering the costs, risks, and potential benefits of that matter in context with the business’s overall objectives.
Having the right attitude is especially important in today’s business environment because the recent economic disruptions have brought about declining revenues and budget cuts in almost every industry. Unlike previous cycles, however, this time companies’ law department budgets were not spared the deep cuts and intense drive for greater efficiency and effectiveness. The economic demands placed on businesses have, of course, rippled out to affect their suppliers and professional partners, including their law firms.
Our “family” of professional services firms was born during the economic crisis and we have fully embraced the changes caused by it. For example:
- Our rates, flexible billing arrangements, and compensation systems are structured, top to bottom, to promote stability and accommodate growth.
- We work hard to avoid sticker shock through proactive and candid communications with our clients and by ensuring our clients’ objectives are properly aligned with their budgetary expectations, and vice versa, prior to embarking on projects.
- In a world in which “customer service” is considered a relic, we turn back the clock by pushing our attorneys and consulting professionals to continually expand and deepen not only their professional services skills, but their client servicing skills, as well.
- We wield the power of technology to create efficiencies for us and savings for our clients:
- Using proprietary databases to track and maintain compliance with regulatory and corporate reporting obligations at the FCC and government agencies throughout the country.
- Providing updates on legal issues through insightful Client Advisories and offering advance notifications and reminders of regulatory deadlines through timely Regulatory Alerts.
- Creating a revolutionary, web-based FCC licensing service out of the belief that no telecommunications business, no matter how small, should be denied access to basic compliance services at affordable rates.
Our commitment to fulfilling the demand for skilled, yet affordable professional services is embodied in the very structure of our business model.
Regulated businesses are no longer willing to pay higher-priced lawyers and overpaid paralegals to tend to their basic licensing and compliance needs. Yet, at the same time, businesses in the rapidly converging telecom field can ill afford the adverse consequences of entrusting these needs to consulting “shops” which lack awareness and sensitivity to the risks of operating in an environment fraught with uncertainties, ambiguities and enormous gray areas. The consequences are simply too great.
Lean too conservatively and you risk becoming non-competitive; take too many liberties and you will be exposed to the regulators’ ire. In our law review article, The Mis-Administration and Misadventures of the Universal Service Fund: A Study in the Importance of the Administrative Procedure Act to Government Rulemaking, we detail the costly consequences which have befallen many service providers throughout this era of uncertain regulations and overzealous regulators. Our unrivaled depth of knowledge, experience and ability to team legal, consulting and administrative professionals into a seamless unit helps you achieve the appropriate balance between risk and reward.
We provide your company with the optimal solution through a sliding scale of service levels, subject matter-appropriate rate structures, and shared client-centric relationships between the consulting professionals of The Commpliance Group and The CommLaw Group’s attorneys. Our one-of-a-kind business model allows us to direct work to the appropriate division and the appropriate professional within each division to capture the correct experience and rate structure for each distinctive client matter; all the while preserving efficient access to skilled legal professionals who not only understand the nuances of your company and the industry segment in which it operates, but also appreciate your risk tolerance and appetite for competitive advantage.
Our fundamental practice philosophy is to view Compliance as Opportunity. This unique philosophy and the business processes born from it allow us to identify and implement the most efficient and appropriate means to achieve your desired level of regulatory compliance, while simultaneously maximizing opportunity and minimizing the costs associated with achieving a multitude of interrelated, and seemingly contradictory, goals.
It would be naïve to neglect any mention of specific fees and billing alternatives. An ALM Legal Intelligence survey of 2011 law firm billing ratesnoted that the region with the highest average billing rate is the Northeast ($302), followed by the South ($282), with lawyers in Washington, D.C. and New York billing at a firm-wide average of $372 and $351 per hour, respectively. By comparison, our law firm’s average is under $265 per hour and our consulting professionals are even lower, averaging just $150 per hour. What makes our firm truly unique is that we are agile enough to be extremely flexible about alternative billing arrangements, such as flat fees, monthly retainers, and blended rates where circumstances make such arrangements appropriate.
On behalf of my colleagues, I urge you to spend time getting to know us by exploring our websites. Subscribe to our free Client Advisories and contact me to request a brochure detailing our “Full Spectrum” of compliance solutions. More than anything, ask us questions the next time the need arises. After all, it can’t hurt to explore your options. You might even find something that forever changes the way you think about lawyers, professional services firms, and how both can fit together to help your company achieve its desired compliance profile while still achieving profitability in the new economy.
Please do not hesitate to contact me if you have questions or are interested in learning more about all the ways we can help you turn compliance into opportunity.
Jonathan S. Marashlian, Esq.
Managing Partner, The CommLaw Group
Principal, The Commpliance Group
This material may be considered advertising in some jurisdictions under the applicable law and ethical rules. The determination of the need for legal services and the choice of a lawyer are extremely important decisions and should not be based solely upon advertisements or self-proclaimed expertise. All potential clients are urged to make their own independent investigation and evaluation. We do not offer any guarantee of case results, as prior results do not guarantee a similar outcome.